PRIVACY POLICY
We, from VOISS MARKET INTELLIGENCE LTDA., a private legal entity, registered with the CNPJ/MF under no. 53.406.496/0001-64, with headquarters at Rua Nossa Senhora da Saúde, no. 186, Conjunto 10, Jardim da Saúde, São Paulo/SP, CEP 04159-000, we take your privacy and the protection of your data seriously. This document explains how we process your personal data, what your rights are and how you can exercise them.
| The purpose of processing your personal data depends on your relationship with VOISS, and may be for: (i) the execution of a service provision contract; (ii) membership of the Experts network; (iii) response to surveys; (iv) optimizing your interaction with us; (v) promoting our services and benefits; (vi) market analysis and research; (vii) drawing up consumer profiles; (viii) executing targeted advertising; (ix) security; (x) regular exercise of rights in judicial or administrative proceedings. |
A VOISS uses legal bases, which may vary according to the purpose of collection, to process your personal data. The storage period may change depending on the legal basis applicable to each situation and the purpose.
- BASIC CONCEPTS: WHAT DO YOU NEED TO KNOW TO UNDERSTAND THIS POLICY?
In order to simplify the reading of this document, we present some useful definitions for its interpretation. These terms will be used in capital letters:
| Term | Concept |
| Personal Data | It is information related to a natural person and which is capable of identifying the person or making their identification possible. Examples of personal data that may allow your identification include: Name, CPF, telephone number, email, vehicle license plate, etc. |
| Treatment | It is any form of use we may make of your Personal Data, including, but not limited to, the following activities: collection, storage, consultation, use, sharing, transmission, classification, reproduction, deletion and evaluation. This term (and others derived from it) will not be capitalized in this document. |
| Titular | It is you, the natural person to whom the personal data refers. |
| Enterprise | It's us, the VOISS |
| Policy | This is this Privacy Policy. |
- HOW AND WHAT TYPES OF PERSONAL DATA DOES THE COMPANY PROCESS?
The types of personal data and how the Company collects it depend on How do you relate to VOISS and why?. For example, the personal data collected will be different depending on whether you are a user of our website, a customer, a partner, or an employee.
We may collect or obtain Personal Data about you: directly from you (for example, when you contact us); in the course of our relationship with you (for example, if you are a customer, survey respondent or an Expert); when you make your Personal Data public (for example, through social networking or commercial sites); when you visit our Sites; when you register to use any of our Sites or services; when you interact with any third-party content or advertising on a Site; or when you visit our office. We may also receive Personal Data about you from third parties.
We list below some situations in which we may process your personal data in the context of your relationship with VOISS:
| Processing Purposes/Legal Basis | Types of Personal Data Used |
| CONTRACT EXECUTION | Name, ID, CPF, Date of Birth, Address, Profession, Bank Details, Telephone, E-mail |
| REGULAR EXERCISE OF LAW IN PROCESSES | Name, ID, CPF, Date of Birth, Address, Profession, Bank Details, Telephone, E-mail |
| LEGITIMATE INTEREST OF THE CONTROLLER | Name, ID, CPF, Date of Birth, Address, Profession, Bank Details, Telephone, E-mail |
- WITH WHOM DOES THE COMPANY SHARE YOUR PERSONAL DATA?
We operate in partnership with some other organizations to facilitate our activities. We describe here some situations in which we may share Personal Data so that our services can be provided in full: Suppliers and Partners, Client, Accounting Firm, Financial Institution, Website Provider, Internal System.
- WHAT ARE YOUR RIGHTS AS A PERSONAL DATA SUBJECT?
Your personal data is yours and Brazilian law guarantees you a series of rights related to it. We are committed to complying with these rights and, in this section, we will explain what these rights are and how you can exercise them. See below:
| Your Rights | Explanation |
| Confirmation and Access | You can request to VOISS confirmation of whether your personal data is being processed so that, if so, you can access it, including by requesting copies of the records we have about you. |
| Correction | You can request the correction of your personal data if it is incomplete, inaccurate or out of date. |
| Anonymization, blocking or deletion | You can request (a) the anonymization of your personal data, so that it can no longer be related to you and therefore ceases to be personal data; (b) blocking your personal data, temporarily suspending the possibility of us processing it for certain purposes; and (c) the deletion of your personal data, in which case we must delete all your personal data without the possibility of reversal. |
| Portability | You can request that the VOISS provide your personal data in a structured and interoperable format with a view to its transfer to a third party, provided that such transfer does not violate the Company's intellectual property or business secrets. |
| Information about sharing | You have the right to know which public and private entities you are dealing with. VOISS makes shared use of your personal data. If you have questions or want more details, you have the right to request this information from us. Depending on the case, we may limit the information provided to you if its disclosure could violate the intellectual property or trade secret of VOISS . |
| Information about the possibility of not consenting | You have the right to receive clear and complete information about the possibility and consequences of not providing consent, when it is requested by the VOISS . Your consent, when necessary, must be free and informed. Therefore, whenever we ask for your consent, you will be free to withhold it – in such cases, it is possible that some services cannot be provided. |
| Revocation of consent | If you have consented to any purpose for which your personal data may be processed, you may always choose to revoke your consent. However, this will not affect the lawfulness of any processing carried out prior to your revocation. If you revoke your consent, we may be unable to provide you with certain services, but we will notify you when this occurs. |
| Opposition | The law authorizes the processing of Personal Data even without your consent or a contract with us. In these situations, we will only process your Personal Data if we have legitimate reasons to do so. If you do not agree with any purpose for which your Personal Data is processed, you may object, requesting that it be stopped. |
4.1 How will your request be analyzed and in how much time?
When we receive your request, our privacy team will review it and may respond to you in one of two ways, determining that: (i) your request is lawful and legitimate and should therefore be accepted; or (ii) your request has been denied and, for certain reasons, cannot be accepted. Don't worry, because even in the event of a denial, we will inform you of the reasons why your request was not approved. All our responses will always be sent by the same means by which you contacted us, whether by email or post.
If your request is accepted, we will do our best to contact our suppliers and business partners who may have access to your Personal Data so that they can also rectify, delete or exercise any other Right that you have requested. However, unfortunately we cannot guarantee the actual exercise of these Rights by these third parties, who use, disclose and protect Personal Data in accordance with their respective policies.
IMPORTANT NOTICES
For your safety, whenever you submit a request to exercise your rights, VOISS may request some additional information and/or documents so that we can verify your identity, seeking to prevent fraud. We do this to ensure everyone's security and privacy.
In some cases, the VOISS may have legitimate reasons for not complying with a request to exercise rights. These situations include, for example, cases where disclosure of specific information could violate the intellectual property rights or trade secrets of the VOISS or third parties, as well as cases in which requests for data deletion cannot be met due to the existence of an obligation on the part of VOISS to retain data, whether to comply with legal or regulatory obligations or to enable the defense of VOISS or third parties in disputes of any nature.
We may store and maintain, in the form of a record, a history of the Rights requests you have made so that we can, if necessary, present it to the competent authorities as proof that we have responded to the requests in a timely and appropriate manner, as established by law.
Still, some requests may not be responded to immediately, but the VOISS undertakes to respond to all requests within a reasonable time and always in compliance with applicable legislation.
Once your request has been received, our team will respond to you within the following timeframes:
| RIGHT OF THE HOLDER | TERM |
| Confirmation of the existence of treatment | Within 15 calendar days from receipt of the request |
| Access | Within 15 calendar days from receipt of the request |
| Correction | Within 5 business days from receipt of the request |
| Anonymization, blocking or deletion | Within 15 calendar days from receipt of the request |
| Portability | Within 15 calendar days from receipt of the request |
| Revocation or non-provision of consent | Within 15 calendar days from receipt of the request |
| Review of automated decisions | Within 15 calendar days from receipt of the request |
| Deletion of Data processed with consent | Within 15 calendar days from receipt of the request |
If you have any questions about these issues or about how you can exercise your rights, feel free to contact us through the channels provided at the end of this Policy.
- HOW LONG WILL PERSONAL DATA BE STORED?
A VOISS has a personal data retention policy in line with applicable law. Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected, unless there is any other reason for its retention, such as compliance with any legal, regulatory, contractual obligations, among others permitted by law.
We always carry out a technical analysis to determine the appropriate retention period for each type of personal data collected, considering its nature, need for collection and purpose for which it will be processed, as well as any retention needs to comply with obligations or protect rights.
- HOW DOES VOISS PROTECT YOUR PERSONAL DATA?
Our responsibility is to take care of your personal data and use it only for the purposes described in this Policy. To guarantee your privacy and the protection of your personal data, we adopt advanced technological resources to guarantee the security of all data processed by VOISS. Among the security measures we have are the implementation of access controls to data processing systems and environments, encryption techniques and the installation of barriers against unauthorized access to databases (including firewalls), among other information security controls.
We strive to protect the privacy of your personal data, but unfortunately we cannot guarantee complete protection. Unauthorized entry and use by third parties of your information, hardware or software failures that are not under the control of VOISS and other external factors may compromise the security of your personal data. Therefore, your actions are essential to maintaining a safe environment for everyone. If you identify or become aware of any factor that compromises the security of your data in your relationship with VOISS , please contact us using the contact information provided below.
- HOW TO TALK ABOUT PERSONAL DATA WITH VOISS?
If you believe that your personal data has been processed in a manner incompatible with this Policy or with your choices as the data subject, or if you have any questions, comments or suggestions related to this Policy and the way we process your personal data, please contact us. We have a Data Protection Officer who is available at the following contact addresses:
| In charge: Ricardo Oliveira Contact email: [email protected] |
- CHANGES TO PRIVACY POLICY
As we are always seeking to improve our services and the way we operate, this Privacy Policy may be updated to reflect the improvements made. Therefore, we recommend that you visit this page periodically so that you are aware of any changes made.
LAST UPDATE DATE: August 3, 2024.
